Frequently Asked Questions

Location & Arrival

 

  • Ocean 12 is located at Shop 51, Level 3, 8 Whiteman Street, Southbank VIC 3006, inside Crown Melbourne.

  • Ocean 12 is located on Level 3 at Crown Melbourne. Find the escalators between the Casino and Village Cinemas, take them up to Level 3, and Ocean 12 will be straight ahead and to the right. Follow the light wall to the venue.

  • Yes. Ocean 12 is located within Crown Melbourne in Southbank, close to Crown Casino, Southbank Promenade, the Yarra River and Melbourne CBD.

  • Yes. Parking is available at Crown Melbourne, including multi-level parking and valet options. We recommend checking Crown Melbourne’s parking information before your visit for current access, pricing and availability.

  • Ocean 12 is easily accessible by car, rideshare, taxi, tram or on foot from Southbank and Melbourne CBD. If arriving by rideshare or taxi, Crown Melbourne is usually the easiest drop-off point.

Opening Hours & Entry

  • Ocean 12 is open Tuesday to Sunday from 8pm.

    Sunday: 8pm to 3am
    Monday: Closed
    Tuesday: 8pm to 3am
    Wednesday: 8pm to 3am
    Thursday: 8pm to 3am
    Friday: 8pm to 4am
    Saturday: 8pm to 4am

    Opening hours may vary on public holidays, special events or private functions.

  • Opening hours may vary on public holidays. We recommend checking our booking systems or contacting reception before visiting on a public holiday.

  • Yes, walk-ins are welcome, but not guaranteed. Bookings are recommended, especially on weekends, for karaoke rooms, VIP rooms and larger groups.

    Please note, no walk-ins are accepted after midnight. Late trading is reserved for existing bookings and functions.

  • Yes. Ocean 12 is strictly an 18+ venue.

  • Yes. All guests must bring valid photo ID. Ocean 12 is an 18+ venue, and ID may be requested on arrival.

  • Smart casual dress is recommended. As Ocean 12 is located within Crown Melbourne, guests are also required to follow Crown Melbourne’s dress standards.

RESERVATIONS

  • Bookings are strongly recommended, especially for Friday and Saturday nights, karaoke rooms, VIP rooms, rooftop bookings and larger groups.

    Walk-ins are welcome when space is available, but entry is not guaranteed without a booking.

  • Opening hours may vary on public holidays. We recommend checking our booking systems or contacting reception before visiting on a public holiday.

  • Yes. You can book online through our website for rooftop bookings, karaoke rooms and other available experiences.

  • Yes. Ocean 12 can accommodate group bookings across the rooftop, private karaoke rooms, VIP rooms and event spaces.

    For larger groups, private events, corporate functions or special celebrations, we recommend submitting an event enquiry so our team can help with the best option for your group.

    Events enquiries: events@ocean12.com.au

  • For general bookings and venue enquiries, please contact reception.

    Phone: 03 9696 0777
    Email: reservation@ocean12.com.au

    For private events, large group bookings and functions, please contact our events team.

    Email: events@ocean12.com.au

  • Booking changes are subject to availability. If you need to update your date, time, group size or booking details, please contact reception as early as possible.

  • If you are running late, please contact reception as soon as possible. Late arrivals may reduce your booking time, especially for karaoke and VIP room bookings.

ROOFTOP

  • Yes. Rooftop bookings can be made online through our website.

  • Yes. The rooftop is ideal for date nights, casual drinks and late-night plans in Southbank.

  • Yes. The rooftop is suitable for small groups, larger groups, birthday celebrations, after-work drinks and events.

  • Ocean 12 features a rooftop terrace with both open-air and sheltered areas. The dining section of our rooftop is fitted with retractable blinds, providing protection from most rain and wind, so the space remains comfortable in a wide range of weather conditions. However, some rain may still enter certain areas of the rooftop, particularly near the whisky bar located in the back corner.

    In the event of severe weather or unsafe conditions, some outdoor areas may be adjusted or restricted for guest safety.

    For larger bookings or private events, please contact our team before your visit if weather is a concern.

  • Yes. Food, cocktails and drinks are available on the rooftop.

  • Yes. The rooftop can be used for private events, group bookings and special occasions, subject to availability. Please submit an event enquiry for private event options.

  • Yes. A minimum spend of $50 per person applies to rooftop bookings. Please contact our team if you have any questions about rooftop reservations, group bookings or special events.

KARAOKE

  • Yes. Ocean 12 has private karaoke rooms available for group bookings.

  • Karaoke rooms are suitable for groups of 2 to 15 people.

    For groups larger than 15, our VIP rooms are usually the better option.

  • Yes. Karaoke bookings are recommended, especially on weekends and for larger groups.

    Walk-in karaoke may be available at times, but it is subject to room availability.

  • Yes. Guests with a minimum spend booking can order food and drinks directly to their karaoke room. Package guests will receive the inclusions from their selected package at the start of their booking. Guests on hourly room bookings can order food and drinks from the bar during their session.

  • Ocean 12 has a karaoke library with over 900,000 songs across multiple languages and genres.

  • Yes. Karaoke rooms at Ocean 12 are private rooms for your group.

  • Extensions may be available, subject to room availability. Please speak with our team during your booking if you would like to extend your session.

VIP Rooms

  • Karaoke rooms are designed for smaller private karaoke sessions, usually between 2 and 15 guests.

    VIP rooms are larger private spaces designed for bigger groups, private celebrations and premium karaoke experiences. VIP rooms are best suited to groups of 15 or more and include a private bathroom, balcony and butler service. *VIP168 does not include a balcony.

  • VIP rooms include a private bathroom, balcony, butler service and access to all-night karaoke. *VIP168 does not include a balcony.

  • VIP168 does not include a balcony.

    If a balcony is important for your booking, please confirm this with our team before booking.

  • VIP room capacity depends on the room selected. Our VIP rooms can accommodate groups of up to 47 guests, making them ideal for larger celebrations, corporate events and special occasions.

  • Yes. VIP rooms are popular for birthdays, hens nights, corporate celebrations, group nights out and special occasions.

  • Yes. VIP rooms can be used for corporate celebrations, team nights, client entertainment and private functions.

    For corporate bookings, we recommend submitting an event enquiry so our team can help with the best room and package option.